Contact these service providers directly when you need assistance.
 
Contact the TGHA Administrator or Board when a matter involves our common property or many neighbours. 
911 Emergency
911 Emergency

for emergency assistance, fire, ambulance, police, all life threatening situations and crimes in progress. The nearest fire station is located about 1km away on the corner of Terwillegar Drive and Riverbend Road/23rd Avenue.

Police (780) 423-4567
Police (780) 423-4567

for an attending police officer, advice on proceeding with a criminal report, non-violent crimes already committed, reporting minor, nuisance crimes where no violence was involved, vehicle collisions, stolen property, suspicious persons or activities, and more. City police have helped assess and regulate traffic speeds in our neighbourhood. The nearest station is Southwest Division Station Windermere.

Crime
Crime

and vandalism rates are low in our neighbourhood. Find out more about incidents and preventing crime (http://www.edmontonpolice.ca/crimeprevention.aspx) before it happens. TGHA is a member of the Neighbourhood Crime Watch program (enwatch.ca).

311 City Programs and Services
311 City Programs and Services

dial 311 or go to the 311 Contact Centre for information about City departments, programs and services, to book a facility or register for a program, to purchase licences or request inspections, for bylaw information, garbage collection and roadway maintenance and repair information, or to submit a complaint. On behalf of homeowners, TGHA often contacts 311 to seek information, submit a complaint or request a service. Reference numbers help track the status of a request or complaint.

Councillor Bryan Anderson
Councillor Bryan Anderson

contact Councillor Anderson for unresolved City department, program or service issues affecting many residents within Ward 9. Councillor Anderson has addressed concerns affecting Terwillegar residents including the proposed housing project and maintenance of the 23rd Avenue rural ditch.

Residents
Residents

find out more about emergency services, property assessments and taxes, day-camps, libraries, landlord and tenant advisory services, our neighbourhood and many other resources available for residents of Edmonton. Online interactive neighbourhood maps and My Property maps are also available.

City Bylaws and Licences
City Bylaws and Licences

review City bylaws, ask questions, file a complaint or pay a ticket online. Bylaws help maintain the health, safety and wellness of our community. It's easy to apply for a licence or permit or request an inspection. Pet licences are available online and allow the City to contact the owners when a pet is found.

Environmental Services
Environmental Services

participate in environmental programs such as the Capital City Clean up event, attend a composting workshop, learn how to dispose of fats, oils and grease without pouring them down the drain, care for our trees and plants, reduce noxious weeds and exposure to pesticides, prevent storm and wastewater problems, participate in Terwillegar's community garden or nominate a neighbour for an Edmonton in Bloom award.

Roads, Sidewalks
Roads, Sidewalks

find out more about current transportation services and projects, Edmonton Transit System schedules, road and traffic updates, traffic safety, streetpotholes, park and ride locations, or future LRT projects. City of Edmonton often refers to Terwillegar Greens and Terwillegar Gardens as part of Terwillegar Towne.

Garbage, Recycling
Garbage, Recycling

check here for garbage collection, recycling, eco-stations and big bin events when large household items can be set out for regular waste collection. Or enter an address in neighbourhood maps to find out about a variety of available community facilities and services including a waste pick-up schedule. The nearest eco-station is at Ambleside (14710 Ellerslie Rd).

Alberta One Call
Alberta One Call

click Alberta One-Call before you dig to reduce the potential for serious harm to people, utilities, property and the environment. Alberta One-Call places flags in our common areas to identify the location of buried utilities before any landscaping is done.

Epcor
Epcor

keeps our lights on and our water flowing. Contact Epcor for power, natural gas and water questions or concerns, billing, efficiency and conservation, safety and construction, or to repair or replace City lights. Call Epcor for emergency services; contact the TGHA Administrator for non-urgent concerns regarding the entrance lights, pond, fountains or stream.

211 Support Network
211 Support Network

a single access point to health, human services, community resources, and government assistance people need every day as well as in times of crisis. 211 Network will help find basic needs (food, clothing, shelter and financial support), employment resources, parenting support, counselling/support groups, health care, legal services, and more. If a neighbour needs help, point them toward these and related services.

411 City Directory
411 City Directory

for telephone (white pages) and business (yellow pages) directory information , or conduct a reverse lookup by entering a phone number or address to locate a person or business.

Canada Post
Canada Post

Did you know it is considered vandalism to post signage on a mailbox? Signage will be removed from the mailbox. To find a lost pet, offer services or request community volunteers, consider posting the information on TGHA Facebook or place an advertisement in the Terwillegar Tribune. Canada Post outlets are found at Sobeys, Macs, Shoppers Drug Marts and other locations in our neighbourhood.

Common Property
Common Property

TGHA is charged with maintaining assets such as the gazebo, pond fountains, stream, obelisk, dry pond benches, orchard, gardens, common sidewalks and fences, and entrance ways. Dues pay for their maintenance and improvements. Contracted landscaping companies help maintain common areas by mowing the grass, picking our garbage, weeding, pruning, fertilizing, and much more. Contact TGHA Administrator if you have questions or concerns.

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